By enrolling students in HW Dance classes, you agree to the payment terms and expectations set out below. If you have any questions, please speak to a member of staff or contact us at billing@hwdance.co.uk. HW Dance reserves the right to amend this billing policy with 30 days' prior written notice.
1. Payment Terms
- Valid invoices may be issued under the trading names "Harriet Wise Performing Arts" or "HW Dance."
- Direct Debit (via GoCardless) is our preferred payment method, for its convenience and reliability. Payment by card (via Stripe) is also fully accepted.
- Invoices are shown as "due immediately" - this allows Direct Debit, where set up, to collect payment automatically at the start of each month.
- Payment terms for all clients remain 30 days from the invoice issue date. For example, an invoice issued on 1st September will be due for payment by 30th September.
- If you pay by Direct Debit: your payment will be taken automatically at the beginning of the month, provided funds are available - no action is needed from you.
- If you pay by card (via Stripe): please ensure payment is made within 30 days of the invoice date to secure your child's continued enrolment for the upcoming month.
2. Late Payment Policy
- A 10% late payment fee will be added to the outstanding balance if payment is not received within 30 days of the invoice date.
- An additional 10% of the original invoice value will be applied for each further 30-day period the invoice carries an outstanding balance.
3. Class Fee Structure
- Fees are based on the total number of scheduled sessions for each class type across the academic year.
- The cost per session is multiplied by the total scheduled sessions, then divided into 12 equal monthly instalments to spread the cost evenly.
- This means you pay the same amount each month for a given class type, even though the number of classes held in a given month may vary due to school holidays.
- Different class types may have different monthly rates, depending on their total number of scheduled sessions in the year.
- Bundle discounts: all classes are itemised individually on your invoice, so you can always see exactly what you are being charged for. Where you attend a combination of classes eligible for a bundle discount (for example, Acrobatics & Cheerleading), a flat discount percentage is applied to each eligible class.
- Enrolment basis: fees are charged for your child's enrolment in the class, not for attendance.
- Trial classes: offered at HW Dance's discretion. Where offered, the first session is free. Should your child enrol, the remainder of that first month is charged pro-rata, followed by standard full monthly fees thereafter.
- Season Membership Fee: athletes taking part in Cheerleading, Pom Dance or the Dance Training Team pay a non-refundable Season Membership Fee of £40 per athlete, payable at the start of the season and applicable once per athlete per season. Standard class fees still apply on a rolling monthly basis as outlined elsewhere in this policy.
4. Minimum Commitment
- By enrolling, you are committing to your child's participation in the classes booked for the upcoming billing period.
- Fees remain payable regardless of attendance, as your child's place is reserved and costs are fixed.
5. Cancelling Your Enrolment
- To cancel, please speak with a representative of HW Dance and follow this up formally with at least one month's written notice by email.
- If you cancel partway through the academic year, we will review payments made against classes scheduled up to your effective cancellation date.
- If your payments have not covered the classes taken, a final "balancing invoice" will be issued, due within 30 days.
- If your payments exceed the classes taken, no refunds will be issued, but you may continue to attend until the end of your notice period.
6. Changing Your Enrolled Classes
- Changing from one enrolled class to another is treated in the same way as cancelling a class (see Section 5 above), with the additional points below.
- To change classes, please speak with a member of HW Dance staff and follow this up formally with at least one month's written notice by email, confirming both the class you are leaving and the class you are joining.
- Payments for the class you are leaving will continue as scheduled for the full one-month notice period.
- You remain entitled to attend the class you are leaving throughout your notice period, except where attendance is restricted due to a safeguarding or disciplinary matter.
- Joining a new class is a commitment to pay that class's full monthly fee from the point you join it. This runs in parallel with, and is in addition to, any remaining notice-period payments on the class you are moving from.
- In practice, this means a class change will typically involve paying for both your outgoing and incoming class for at least part of your notice period. This is a change from previous seasons.
- To help keep costs down, we recommend giving us as much advance notice as possible of an intended class change.
7. Payment Methods
- Invoices can be paid by card (via Stripe) or Direct Debit (via GoCardless) - our preferred method, for its simplicity and reliability.
- Where a Direct Debit mandate is in place, payment will be collected automatically each month.
- Invoices are still issued each month for your records, regardless of payment method.
8. Missed or Cancelled Classes
- Fees are charged for enrolment, not attendance.
- If HW Dance cancels or is otherwise unable to run a scheduled class, a credit will be applied to your account retrospectively.
- Credits arising from class disruption are handled separately from the standard billing cycle, so as not to delay normal invoice issuance.
- Any credit held on your account will be automatically deducted from your next invoice.
9. Direct Debit Mandates
- Cancelling your Direct Debit mandate does not cancel your child's enrolment.
- Any outstanding balance for your enrolment period will remain due, and a final invoice will be issued.
- To fully cancel your enrolment, please follow the process set out in Section 5 above.